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PRIVACY POLICY
iReachRight Geotechnologies OPC Pvt Ltd

Effective Date: 6th Oct 2025
Last Updated: 20th Aug 2026
Contact Email: [email protected]

  1. Introduction
    This Privacy Policy (“Policy”) describes how iReachRight Geotechnologies OPC Pvt Ltd (“iReachRight,” “Company,” “we,” “us,” or “our”), a company incorporated under the laws of India, collects, uses, processes, shares, stores, and protects information in connection with its location‑intelligence systems, APIs, geospatial computation layers, mapping tools, and related services (collectively, “Services”). By accessing or using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree, you should not use the Services. This Policy reflects best practices for geolocation data management, such as explicit user consent, data minimization, and robust security measures.
  2. Scope
    This Policy applies to:
    ● Clients who integrate or use the Services via APIs, web interfaces, or dashboards.
    ● End Users whose location‑related information is submitted through Client interfaces or directly via any Company‑provided interface (e.g., websites, forms, mobile apps).
    ● Individuals whose information is transmitted to the Services through the Company’s APIs or other authorized integrations.
    This Policy does not apply to third‑party websites, products, or services that may be linked to or accessible from the Services.
  3. Definitions
  • Client: Any entity or individual that integrates or uses the Services.
  • End User: Any individual whose location‑related information is submitted to the Services via Client
    or Company interfaces.
    ● Personal Information (Personal Data): Any information relating to an identified or identifiable individual. Through its Product and location services, iReachRight does not collect personally identifiable information such as names, phone numbers, or email addresses. Personal information that a Client or business contact provides directly to iReachRight — for example, through its website, AI assistant, forms, or business dealings — is handled as described in this Policy.
    ● Customer Data: Data submitted by Clients or End Users, such as address text (building name, locality, city, district, pincode, state, country), device coordinates, geotagged photographs, audio/voice notes, and ancillary location details. It may include pseudonymous identifiers (e.g., client ID, transaction id) for analytics.
    ● Sensitive Personal Information: Personal data requiring heightened protection under law (e.g., racial or ethnic origin, religious beliefs, health data).
    ● iReachRight Data: Proprietary geospatial intelligence, including geospatial computations, enriched or corrected coordinates, analytics, operational insights, and the unique location identifier “ReachID.”
    ● ReachID: The Company’s proprietary intelligent unique location identifier generated by processing location inputs. ReachIDs are not legal property boundary indicators and are owned exclusively by iReachRight.
  • Categories of Data Collected
    We collect only information necessary to operate and provide the Services. Depending on how you use the Services and the permissions granted, we may collect – Two Categories of Information –
    A. Information processed through our Product (end-user data).
    When an end user of a Client provides location details — name, phone, address, coordinates — through our interfaces or APIs, we process them solely to generate location outputs (e.g., ReachID). We do not retain end users’ personally identifiable information such as names, phone numbers, or email addresses; such inputs are transformed into de-identified iReachRight Data.

    B. Information you provide to us directly (business & marketing contacts).
    When you — a business, organisation, or prospective client — use our website, calculators, forms, or AI assistant, request a demo, or contact us, we collect your name, work email, phone number, company name, and the business figures you enter. We use this only to respond to you, prepare proposals, and for our own business development and sales. We never use it for advertising or share it with data brokers. 

    Under Category A, Product data may include:
    1. Address‑Related Information: Textual address details submitted by an End User (e.g., street names, building name, building numbers, locality, landmarks, city, district, state, pincode, and country). This field does not include the End User’s name, phone number, or email address.
    2. Coordinates and Geolocation Data: Latitude–longitude coordinates of a location or device. Device coordinates are collected only with your express permission.
    3. Media and Ancillary Details: Geotagged photographs, audio or voice notes, and ancillary details
    such as entry/exit points, parking information, or directions provided voluntarily.
    4. Pseudonymous Identifiers: IDs or tokens provided by Clients (e.g., customer ID, transaction number) for permitted analytical purposes.
    5. System Metadata: Timestamps, API diagnostic logs, device type, and other diagnostic data for quality and security purposes.

  • Through our Product, we do not retain end users’ personally identifiable information (such as names, phone numbers, or email addresses). We may log interactions with our website and AI assistant — such as the questions asked and responses given — to operate and improve these services. We do not store identifiable IP addresses.

  • We collect personal information only if explicitly provided for specific purposes and handle it with heightened protections, as discussed below.

    Under Category B, information you provide directly may include:

  • When You subscribe for any of Our Service(s) by agreeing to the Terms of Use, We collect sign-up, including Your name, e-mail address and billing address.
  • When You submit web forms on Our Website(s) or as You use interactive features of the Website(s), including providing feedback or suggestions, making requests, or participation in surveys, contests, webinars, events, podcasts, promotions, sweepstakes, requesting customer support, maintenance and improvement of the Service or otherwise communicating with Us, we collect your feedback, name, e-mail address, phone number, company name, and any business details you provide.
  • When You apply for a job with Us, whether through Our Website or otherwise, We collect Your Personal Data, including your Resume, in connection with Your job application.
  • We may also collect or receive Your Personal Data from third party sources like marketing lists, databases and social media but only where We have checked that these third parties either have Your consent or are otherwise legally permitted or required to disclose Your Personal Data to Us.
  • We will normally collect Personal Data from You only where it needs it to perform a contract with You, where the processing is in Our legitimate interests and not overridden by Your data protection interests or fundamental rights and freedoms, or where We have Your consent. In some cases, We may also have a legal obligation to collect Personal Data from You. If We process Personal Data with reliance on Your consent, You may withdraw Your consent at any time.
  1. Sources of Data
    We collect data from:
    ● Direct Submissions: Data provided directly through forms, API calls, or uploaded content (e.g., address text, photographs, voice notes).
    ● Automatic Device Data: Geolocation coordinates collected from your device when you grant permission.
    ● Client Integrations: Data supplied through Client integrations or third‑party applications using our APIs. Clients must ensure they have necessary consents and lawful grounds to transmit data.
  2. Purposes for Collection and Use
    We use data for the following purposes:
    1. Service Delivery: Providing, operating, and maintaining the Services, including generating ReachIDs, performing location verification, and delivering geospatial insights.
    2. Service Improvement: Enhancing and improving our Services, algorithms, and models through analysis of iReachRight Data.
    3. Operational Intelligence: Generating aggregated, anonymized, or de‑identified analytics and operational insights.
    4. Security and Fraud Prevention: Detecting anomalies, preventing fraud, and protecting the integrity of our systems.
    5. Compliance and Legal: Complying with applicable laws, regulations, legal processes, or enforcing our rights and agreements. We do not use data for targeted advertising or profiling.
  3. Legal Bases and Consent
    Depending on your jurisdiction, we rely on one or more of the following legal bases to collect and process data:
  • Performance of a Contract: Processing necessary to deliver the Services.
    ● Legitimate Interests: Operating and improving the Services, securing systems, and conducting internal analytics while balancing your rights and freedoms.
    ● Consent: Clear, affirmative, and freely given consent before collecting device location data or other information requiring consent. You can withdraw consent at any time.
    ● Legal Obligations: Processing data to comply with laws and regulations.

    For individuals in India, we process personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Information Technology Act, 2000, together with the rules made thereunder. Where the DPDP Act applies, we process personal data on the basis of your consent or another lawful ground recognised under the Act, and we honour the rights it grants — including access, correction, and erasure of your personal data, grievance redressal, and nomination.

  1. Location Data

Location details are central to our Services. Precise, unit-level location tied to an individual can reveal personal details, so we treat it as personal data and process it only for the purposes described here, with consent obtained at the point of collection. Location details provided through a Client’s onboarding, checkout, or service flow are used to complete the relevant request or delivery and to improve location accuracy and our services. Location data we retain for analytics is de-identified — separated from names, phone numbers, and exact unit details — and is inherently coarse (consumer-GPS resolution typically covering multiple households), so it does not identify an individual.

  1. Data Minimization 
    We adhere to data-minimization principles, collecting and retaining only the data needed to provide our Services and for legitimate business purposes. Clients are responsible for ensuring they have a lawful basis and appropriate disclosures when integrating our Services.
  2. Third Parties and Data Sharing
    We do not sell personal data. We share data only under the following circumstances:
    ● Client Delivery: Providing outputs (e.g., ReachIDs, geospatial insights) to the Client initiating the request.
    ● Authorized Partners: Sharing outputs with delivery partners, logistics providers, auditors, or other authorized third parties strictly to perform client‑initiated tasks, subject to confidentiality obligations.
    ● Service Providers: Engaging cloud hosting providers and sub‑processors to support our Services, subject to appropriate security measures.
    ● Legal Compliance: Disclosing data if required by law, regulation, or lawful governmental order, limited to the minimum necessary. We do not disclose data to advertising networks or data brokers.
  3. Sale or Sharing of Personal Information
    We do not sell or share personal information within the meaning of applicable privacy laws. We do not engage in cross‑context behavioral advertising. Should our practices change, we will update this Policy and provide appropriate opt‑out mechanisms.
  4. Data Retention
    We retain iReachRight Data as part of our proprietary geospatial intelligence systems for as long as necessary to operate, enhance, and maintain the Services and for other legitimate business purposes. Client-provided pseudonymous identifiers are retained only for the duration of the Client’s engagement. Business-contact information (such as details provided through our website, forms, or AI assistant) is retained only for as long as needed to respond to you, manage our business relationship, and meet legal or record-keeping requirements. Website and AI-assistant interaction logs are retained only as long as needed to operate and improve those services. Retention periods vary by data type and depend on operational needs, legal obligations, and regulatory requirements.
  5. Data Security and Anonymization
    We host our Services on established cloud infrastructure and implement reasonable administrative, organisational, and technical measures to protect data, including encryption of data in transit and at rest, access controls, network isolation, and secured API endpoints. We use anonymization and pseudonymization techniques to safeguard identities while enabling data analysis. No system can be guaranteed fully secure, and we continue to improve our safeguards over time.
  6. Cross‑Border Data Transfers
    Data may be stored or processed in data centers located in India or other jurisdictions. When we transfer personal data across borders, we comply with applicable data-export requirements under the Digital Personal Data Protection Act, 2023 and other applicable laws, and apply appropriate contractual and technical safeguards to protect the data.
  7. User Rights and Requests
    Depending on your jurisdiction, you may have the following rights:
    ● Right to Know/Access: Request details about the categories of personal data we collect, the purposes of collection, the categories of third parties to whom we disclose data, and the specific
    pieces of personal data we hold.
    ● Right to Correct/Rectify: Request correction of inaccurate personal data.
  • Right to Delete: Request deletion of personal data, subject to certain exceptions (e.g., legal obligations).
    ● Right to Restrict or Limit Use of Sensitive Data: Limit the use of sensitive personal information to what is necessary for the Services.
    ● Right to Opt Out of Sale/Sharing: Opt out of the sale or sharing of personal data (if applicable).
    ● Right to Non‑Discrimination: Exercise privacy rights without being discriminated against (e.g., denied services or charged different prices). To exercise these rights, please contact us using the information in the Contact Information section. We may require verification of your identity before processing requests.
  1. Consent Withdrawal and Preference Management
    You may withdraw consent for location data collection or other processing activities at any time by adjusting your settings or contacting us. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
  2. Non‑Discrimination
    We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge different prices, or provide different levels or quality of services based solely on your privacy choices. We may offer financial incentives for data collection if the incentives are reasonably related to the value of the data, in compliance with applicable laws.
  3. Children’s Privacy
    Our Services are not intended for individuals under eighteen (18) years of age, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us, and we will promptly delete such data.
  4. Changes to This Policy
    We may modify this Policy from time to time. We will update the “Effective Date” and “Last Updated” dates at the top when we make changes. Material changes will be communicated through our website or other appropriate means. Your continued use of the Services following such changes constitutes acceptance of the revised Policy.
  5. Accessibility and Internationalization
    We strive to make our Privacy Policy clear and accessible. We provide a prominent link to our policy on our website, use plain language, and ensure it is readable on mobile devices and accessible to individuals with disabilities. If our Services operate in multiple languages, we provide privacy policies in all supported languages.
  6. Contact Information
    If you have any questions, concerns, or requests regarding this Policy or our data practices, please contact us at:
    iReachRight Geotechnologies OPC Pvt Ltd
    Hyderabad, Telangana, India
    Email: [email protected]
  7. Grievance Officer / Data Protection Contact

    In accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer for any grievance, complaint, or request concerning your personal data or this Policy:

    Name: Ravi Chopra
    Designation: Grievance Officer, iReachRight Geotechnologies OPC Pvt Ltd
    Address: Hyderabad, Telangana, India
    Email: [email protected]

    We will acknowledge your grievance promptly and endeavour to resolve it within the timelines prescribed under applicable law (and in any case within thirty (30) days of receipt).

  8. Effective Date and Versioning
    This Policy is effective as of the date set forth above and supersedes any prior privacy statements or policies relating to the Services. We maintain records of policy changes for compliance purposes.

TERMS & CONDITIONS
iReachRight Geotechnologies OPC Pvt Ltd

 

Effective Date: 6th Oct 2025

Registered Address: Hyderabad

Email: [email protected]

  1. INTRODUCTION

These Terms and Conditions (“Terms”) constitute a legally binding agreement between iReachRight Geotechnologies OPC Pvt Ltd, a company incorporated under the laws of India with its registered office in Hyderabad, Telangana (“Company”, “iReachRight”, “we”, “our”, or “us”), and any individual or legal entity accessing or using our Services (“you” or “your”).

By accessing, integrating, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services. These Terms primarily apply to users located in India. Jurisdiction-specific addendums or data processing agreements may be issued as the Company expands internationally.

  1. DEFINITIONS
  • “Account” means the account created by you to access the Services and any associated user profile or administrative interface.
  • “Client” (also referred to as “you” or “your”) means any entity or individual that accesses, integrates, or uses the Services.
  • “API” means the application programming interfaces, endpoints, authentication credentials, SDKs, dashboards, and developer tools provided by the Company for the purpose of integrating and using the Services.
  • “Customer Data” means any data, information, or content that you or end users provide, input, or transmit through the Services, including location-related data, address components, coordinates, geotagged images, voice inputs, transaction records, and any personal information submitted in connection with the use of the Services.
  • “End User” means any individual whose location-related information is submitted to the Services via Client or Company interfaces — for example, a Client’s customer.
  • “iReachRight Data” means all geospatial datasets, derived intelligence, enhancements, corrections, inferences, or improvements created, generated, or acquired by the Company, including those resulting from processing Customer Data.
  • “Services” means the location intelligence, location identification, verification, geospatial analytics, mapping, visualization, operational control, and related functionalities offered by the Company, as further described in the Scope of Services and any applicable Order Form.
  • “ReachID” means the proprietary intelligent unique location identifier generated, managed, or resolved by the Company for locations across the Serviceable Area.
  • “Usage Credits” means prepaid credits, subscriptions, or other fee mechanisms required to access metered portions of the Services.
  • “Intellectual Property” means all intellectual property rights owned by the Company, including software, algorithms, models, datasets, trademarks, trade secrets, know-how, documentation, and any other proprietary materials.
  • “Data Protection Laws” means any applicable laws, regulations, and industry standards governing data privacy, security, and confidentiality, including but not limited to the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 (India), and the rules and regulations made thereunder.
  1. ELIGIBILITY AND ACCOUNT TERMS
    • You represent that you are legally competent to enter into these Terms and, if acting on behalf of an entity, have the authority to bind that entity.
    • You are responsible for maintaining the confidentiality of your Account credentials and API keys. All activities that occur under your credentials are considered authorized by you, and you agree to promptly notify the Company of any unauthorized access or security breaches.
    • The Company reserves the right to refuse registration or to suspend or terminate any Account if there is reasonable suspicion of fraudulent or unauthorized use, violation of these Terms, or risk to the Services.
  1. SCOPE OF SERVICES

    The Company provides location intelligence services that businesses and organisations across sectors may use wherever accurate, reliable, and verifiable location is important to their operations. The Services may include, among others:

    1. Location Capture and Identification: Capturing, structuring, enhancing, and interpreting address and location information provided by Clients or End Users, and generating the Company’s proprietary unique location identifier (“ReachID”).

    2. Location Verification: Verifying, authenticating, and assessing the accuracy, completeness, and serviceability of locations for operational and compliance purposes.

    3. Operational Location Support: Resolving and preparing location information to support routing, field operations, service delivery, on-site verification, and proof-of-presence or proof-of-service workflows.

    4. Geographic Controls and Policies: Defining and governing serviceable areas, operational zones, routing boundaries, geofencing, and location-based operational policies.

    5. Location Analytics and Decision Support: Generating aggregated and de-identified location analytics, visualizations, and operational insights to support business decision-making.

    6. Additional Services: The Company may introduce new services, features, or modules from time to time, which may be described in the applicable Order Form, subscription plan, or order confirmation, or subject to additional terms.

    The specific features, modules, and service tiers available to a Client are set out in the applicable Order Form, subscription plan, or order confirmation.

  1. ACCESS TO APIS, DEVELOPER INTERFACES, AND DATA
    • The Company may grant you access to APIs, SDKs, dashboards, and integration components for implementation and use of the Services. You must comply with any accompanying documentation, rate limits, and usage thresholds. You acknowledge that API keys and credentials are confidential information.
    • You shall not bypass authentication, circumvent access controls, or attempt to gain unauthorized access to the Services or any underlying systems. If you suspect unauthorized use, you must notify us promptly.
    • The Company reserves the right to throttle, limit, or suspend API access for maintenance, security, or misuse at any time without prior notice.
  1. DATA HANDLING, PRIVACY, AND SECURITY
    • Data Collection: Customer Data transmitted through the Services may contain personal information. The Company processes such data only as permitted under Data Protection Laws and solely to provide, improve, and enhance the Services. Location inputs are transformed into de-identified iReachRight Data, and the Company does not retain end-user personally identifiable information as part of the Product. Other personal information is handled in accordance with our Privacy Policy. We implement reasonable security measures to protect Customer Data.
    • Data Transformation: Any location-related information submitted by an end user to a client and transmitted to the Services shall, upon processing, become part of the Company’s geospatial datasets (iReachRight Data). The Company retains exclusive rights over such iReachRight Data and may use it to improve models, algorithms, and other services.
    • Data Retention: Customer Data will be retained only for as long as necessary for the purposes described herein, subject to applicable law. Upon termination of Services, the Company may anonymize, aggregate, or delete Customer Data, except where retention is required by law or for legitimate business purposes.
    • Data Confidentiality: The Company will not disclose Customer Data to third parties except (a) as authorized by you, (b) as required to deliver the Services, (c) to comply with legal obligations, or (d) to protect the rights and safety of the Company, its customers, or the public.
    • Cross-Border Data Transfers: If personal data is transferred across jurisdictions, the Company will comply with applicable data export regulations and ensure adequate protection through standard contractual clauses or other lawful mechanisms.
    • Privacy Policy: The Company’s Privacy Policy, available on our website or on request, provides additional detail on our data-protection practices and forms an integral part of these Terms.
  1. OWNERSHIP OF REACHID AND DATA
    • ReachID Ownership: ReachID is proprietary to the Company and is the exclusive property of iReachRight Geotechnologies OPC Pvt Ltd. You acknowledge that ReachID is not a legal property marker or boundary indicator and does not confer ownership or property rights over physical locations.
    • iReachRight Data: All iReachRight Data remains the exclusive property of the Company. You do not acquire any rights or interests in iReachRight Data except as explicitly granted by these Terms.
    • Customer Data: Except for PII and any data excluded by law, Customer Data may be processed and combined with iReachRight Data. PII remains your property and is treated in accordance with the Privacy Policy.
  1. LICENSES AND USE RIGHTS
    • Internal Use License: Subject to compliance with these Terms and payment of applicable fees, the

Company grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services and ReachIDs solely for internal business operations such as location capture, verification, service delivery, logistics, compliance, and analytics.

  • Operational Sharing: You may disclose ReachIDs and related insights to delivery partners, verification vendors, auditors, outsourced service providers, or logistics providers strictly for the purpose of performing client-initiated tasks. Third parties must be bound by confidentiality obligations no less restrictive than those herein.
  • Prohibited Uses: Except as expressly permitted, you shall not (a) store ReachIDs beyond the duration required for task completion, (b) publish, monetize, sublicense, or commercially exploit ReachIDs or iReachRight Data, (c) reverse-engineer or decompile the Services or datasets, (d) circumvent API rate limits, (e) replicate or develop competing services, or (f) incorporate iReachRight Data into public datasets or geospatial mapping products.
  • Extended or External Use: Any commercial or external use of ReachIDs or iReachRight Data beyond internal business operations requires prior written approval and a separate agreement outlining scope, pricing, and usage terms.
  • Feedback: Any feedback, suggestions, or ideas you provide to the Company may be used without restriction or obligation to you, and you hereby grant the Company a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate such feedback.
  1. FEES, PAYMENTS, AND BILLING
    • Usage Fees: Services may be subject to Usage Credits, subscription fees, or other charges, as described on the Company’s website or in your Order Form. Fees are based on volume, API calls, or subscription tiers, and are subject to change upon notice.
    • Billing and Payment Terms: Unless otherwise specified in a separate Order Form, all payments are due in Indian Rupees (INR) upon receipt of invoice. You authorize the Company to charge your designated payment method for all fees incurred. If payment is not received within the specified timeframe, the Company reserves the right to suspend or terminate Services.
    • Taxes: Fees do not include applicable taxes, duties, or assessments. You are responsible for all taxes associated with your use of the Services, except for taxes based on the Company’s net income.
    • Refunds: Except as required by law, all payments are non-refundable. The Company is not obligated to provide credits or refunds for partial usage or termination.
  1. THIRD-PARTY SERVICES AND INTEGRATIONS
    • The Services may integrate with third-party applications, services, or tools (“Third-Party Services”). Your use of Third-Party Services is subject to the terms and conditions and privacy policies of the respective providers. The Company is not responsible for the performance, security, or privacy practices of any Third-Party Services.
    • You acknowledge that Third-Party Services may access or interact with Customer Data. You are solely responsible for configuring such integrations and ensuring that data sharing complies with applicable law and your privacy obligations.
  1. CONFIDENTIALITY
    • Definition: “Confidential Information” means any non-public information disclosed by the Company to you (or vice versa) that is designated as confidential or reasonably understood to be confidential, including business, technical, financial, and operational information, trade secrets, algorithms, source code, and future product plans.
    • Obligations: Each party agrees to (a) use Confidential Information only for the purpose of performing obligations under these Terms, (b) not disclose Confidential Information to any third party without prior written consent, and (c) protect the confidentiality of such information with the same degree of care it uses to protect its own confidential information (but in no event with less than reasonable care).
    • Exceptions: Confidential Information does not include information that (i) becomes publicly known through no breach of these Terms, (ii) is independently developed without use of Confidential Information, or (iii) is rightfully received from a third party without confidentiality obligations.
  1. INTELLECTUAL PROPERTY
    • Ownership: All Intellectual Property rights in and to the Services, ReachIDs, iReachRight Data, software, algorithms, documentation, and any enhancements, modifications, or derivatives thereof are and shall remain the exclusive property of the Company and its licensors. No rights are granted except as expressly stated in these Terms.
    • Trademarks: The Company’s trademarks, trade names, logos, and brand identifiers (“Marks”) are proprietary to the Company. You may not use the Marks without prior written consent, except as necessary to identify yourself as a user of the Services.
    • Restrictions: You shall not remove or alter any proprietary notices or labels on the Services or related materials, nor create derivative works or reverse engineer any part of the Services.
  1. CUSTOMER OBLIGATIONS
    • Lawful Use: You agree to use the Services only in compliance with applicable laws, regulations, and industry standards, including Data Protection Laws and telecommunications regulations.
    • Data Accuracy: You are responsible for the accuracy, quality, and legality of Customer Data and the means by which you acquired it. You shall ensure that you have all necessary consents and authorizations to provide Customer Data to the Company for processing.
    • Where Customer Data is collected from end users (such as your customers or employees), you shall provide clear notices and obtain any necessary consents required by law — including for the collection and sharing of end-user location data for order fulfilment, delivery, and service improvement — and disclose the Company’s role in processing such data..
    • Security Measures: You shall implement commercially reasonable security measures to protect your systems and any credentials used to access the Services. You must promptly notify the Company of any unauthorized access or security incident.
  1. USE RESTRICTIONS AND PROHIBITED ACTIVITIES

In addition to other restrictions described in these Terms, you shall not:

  • Use the Services for any illegal, harmful, abusive, defamatory, obscene, or fraudulent activity.
  • Transmit any viruses, malware, or harmful code through the Services.
  • Use the Services to send unsolicited marketing communications (spam) or to harvest personal information without consent.
  • Interfere with or disrupt the integrity or performance of the Services, or attempt to gain unauthorized access to systems or networks.
  • Use the Services in a manner that violates export controls, sanctions, or anti-corruption laws.
  • Use automated means (such as bots or scripts) to access the Services except through authorized APIs in accordance with documentation.
  1. WARRANTIES AND DISCLAIMERS
    • The Services, including ReachIDs and iReachRight Data, are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, the Company disclaims all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.
    • The Company does not warrant that the Services will be uninterrupted, error-free, or fully accurate. You acknowledge that outputs are algorithmic approximations and that the accuracy depends on the quality of input data, external factors, network conditions, and other variables beyond the Company’s control.
    • You assume sole responsibility for any decisions, predictions, or actions taken based on the Services.

The Company is not responsible for any loss or damage arising from reliance on the Services.

  1. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any and all liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or relating to (a) your use or misuse of the Services, (b) your violation of these Terms, (c) your violation of any law or the rights of a third party, or (d) any Customer Data you provide.

  1. LIMITATION OF LIABILITY
    • To the maximum extent permitted by law, in no event shall the Company, its affiliates, or their respective directors, officers, employees, or agents be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, or data, business interruption, or reputational harm, arising out of or related to your use of or inability to use the Services, even if advised of the possibility of such damages.
    • The Company’s total aggregate liability for any and all claims arising out of or related to the Services or these Terms shall not exceed the amount of fees paid by you to the Company in the three (3) months preceding the event giving rise to the claim.
  1. SUSPENSION AND TERMINATION
    • Suspension: The Company may temporarily suspend your access to the Services for maintenance, upgrades, or to address security concerns, misuse, or non-payment. The Company will use reasonable efforts to notify you of planned maintenance.
    • Termination: Either party may terminate these Terms for convenience by providing thirty (30) days’ written notice. The Company may terminate these Terms immediately if (a) you breach any provision of these Terms and fail to cure within ten (10) days of notice, (b) you engage in fraudulent or illegal activity, or (c) required by law.
    • Effect of Termination: Upon termination of these Terms, (a) your right to access and use the Services ceases, (b) all outstanding fees become immediately due, and (c) you must return or delete any Confidential Information in your possession. Sections that by their nature should survive termination shall survive, including those relating to data ownership, confidentiality, intellectual property, warranties, indemnification, and limitations of liability.
  1. GOVERNING LAW AND DISPUTE RESOLUTION
    • These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
    • Jurisdiction: Courts located in Hyderabad, Telangana shall have exclusive jurisdiction to resolve any disputes arising out of or relating to these Terms or the Services. You irrevocably consent to the jurisdiction and venue of such courts.
    • Dispute Resolution: In the event of any dispute, the parties shall endeavor to resolve the dispute amicably through negotiation. If no resolution is achieved within thirty (30) days, the dispute shall be submitted to binding arbitration in Hyderabad, Telangana, conducted in English, in accordance with the Arbitration and Conciliation Act, 1996. The arbitral award shall be final and binding on the parties.
  1. AMENDMENTS AND UPDATES
    • The Company may modify or update these Terms at any time. We will provide notice of material changes by posting the amended Terms on our website or via email. Your continued use of the Services after such changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Services.
    • The Company may enhance or modify the Services at its discretion and may discontinue certain features or functionality. We will endeavor to provide advance notice when practicable.
  1. NOTICES
    • All notices, requests, and other communications required under these Terms must be in writing and shall be deemed given when sent (a) by email to the address specified above, with acknowledgment of receipt, or (b) by certified mail or courier to the Company’s registered address. The Company may send notices to the email address or postal address associated with your Account.
  1. FORCE MAJEURE

The Company shall not be liable for any failure or delay in performance of its obligations under these Terms due to events beyond its reasonable control, including acts of God, natural disasters, fire, flood, pandemic, governmental actions, labor disputes, power failures, or internet service interruptions.

  1. MISCELLANEOUS
    • Assignment: You may not assign or transfer your rights or obligations under these Terms without the prior written consent of the Company. The Company may assign these Terms in connection with a merger, acquisition, or sale of assets.
    • Entire Agreement: These Terms, together with any applicable Order Form, Privacy Policy, and other referenced documents, constitute the entire agreement between the parties and supersede all prior agreements, understandings, or representations regarding the subject matter.
    • Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be replaced by a valid provision that most closely reflects the parties’ original intent.
    • Waiver: No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. Any waiver must be in writing and signed by the waiving party.
    • Relationship of Parties: The parties are independent contractors, and nothing in these Terms creates any partnership, joint venture, agency, or fiduciary relationship.
  1. ENTIRE AGREEMENT

These Terms, together with any applicable addendums, privacy policies, data processing agreements, and Order Forms, constitute the entire agreement between you and the Company and supersede any prior or contemporaneous agreements or communications. By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.